FAQ

OnlineGiftIndia.com is an India based online shopping portal. We are serving our offline customers since 2003 and to serve more customers with better service and quality, we started this site. For more information read here.

Physically OnlineGiftIndia.com is located at Mumbai (Maharashtra, India). View contact details here.

As of now we are shipping all the products all across India. We are working hard to upgrade our software to facilitate with International shipping options for our customers.

As of now shipping cost is totally free for India delivery. We may charge shipping for International deliveries based on the product and its weight.

You may use major credit cards, debit cards with the Visa, MasterCard. As of now we are offering with PayPal payments options. We are working very hard to avail more payments options with other international credit cards; net banking very soon.

Please note: The billing address you enter during checkout should match the billing address on the statement of the credit or debit card used for payment. If these addresses differ, there may be a delay in processing your order.

NO, not at all! You don't need to register with new PayPal account if you don't have one. When you click on the "Confirm Payment" during ordering, you'll be taken to a page, which will show you a form with billing details, where you can enter your credit card details without having to create a PayPal account.

Orders placed on OnlineGiftIndia.com for in-stock products are typically processed & shipped within 3-5-business day for all courier range products.

Please note: The billing address you enter during checkout should match the billing address on the statement of the credit or debit card used for payment. If these addresses differ, there may be a delay in processing your order.

It depends on the product you choose and the deliverable city; based on this usually it takes around 3-5 business days transit time for all major cities.

Yes, you need to register on OnlineGiftIndia.com to place an order. If you choose to register, the process is real quick (just few blank lines to fill & you're done) and the benefits are many. You may: 

• Save billing and shipping information for future use as well.
• Save items in your cart to complete orders at your convenience.
• Subscribe to receive email updates on new products and promotions.
• Registration details will help us to communicate with you in the future.

Once you place an order at the end of the checkout process, we will confirm your transaction with an order number.We recommend that you print or save a copy of this page for your future records.

We'll also send you an order confirmation by email. We will keep you updated with the order status.

Because we attempt to process orders quickly, there is only a brief period of time during which you may cancel your order. Please call us at 022-67439101 and we will try to accommodate your request in most of the times.

If your order has already processed or shipped, we may refuse to cancel your order.

Please call us at 022-67439101 or send us an email on support@onlinegiftindia.com , with detailed information along-with your order number. We will work with you to resolve the problem as soon as possible.

If you find an error or misprint in any of our pages or products, please send a copy of the pages at support@onlinegiftindia.com explaining the problem.

NO, sorry for time being this feature is not available with us. Orders are accepted only online after securing your payment through the credit card information submitted by you. We are working hard to activate this feature.

OnlineGiftIndia.com ensures the safety and security of your credit card details. Privacy and security of your details is our prime concern.

No, there is no minimum or maximum requirement either. However, just for your own safety against misuse of the credit card information, we may ask for additional details/proof before shipment.

Delivery is not possible on Sundays & public Holidays in India through courier. Deliveries will be made on working days only. In case of flowers/cakes (express products - we are going to launch soon) and a few select items, efforts are made to deliver even on Sundays and public holidays in India. But we don't commit on assured delivery on these days.

We take all possible efforts to deliver the gifts/products on right time/day. But sometimes, we run out of stock of the ordered items, delivery might be getting delayed. But be assured, such conditions occur very rarely.

Note: For assured delivery on the specified date, please place order well in advance, we will dispatch the same through one of the leading logistic partners in India.

Please click here to see our full return policy.

Please let us know by calling/mailing us your question, if it is not mentioned here.